Frequently Asked Questions
Yes. You are added as a caregiver by email or phone number, and the person you support approves before you get access. Once they do, you can see their routine and history in the app and help with it from anywhere. You can dispense remotely only when they have given permission and their pods are on Wi-Fi.
The app moves through due, late, and missed alert stages. Your phone sounds the alerts, and you can choose Custom Alert Tones. The pod stays silent and glows when a dose is ready.
Yes. The person being supported adds each helper in My Caregivers mode, by email or phone number. Nobody gets access without that person's approval, so they decide who is in their support circle.
Most of the effort is one step. The Fit Kit takes about 5 to 10 minutes to match a pod to its pill, and it stays set as long as that pod holds the same pill. After that, you pour the pills in loose from the bottle and set the schedule in the app, which takes under 15 seconds. You need a smartphone, because each dose is dispensed from the app.
Yes. The app supports as-needed items alongside your scheduled pills, with a set window between uses.
Yes. When a dose is late, you can snooze it for one hour or skip it in the app. You also choose how wide the window is around each scheduled time, from 30 minutes up to 6 hours on either side.
Pour the pills in loose from the bottle. There is no weekly sorting. The app sends low and empty alerts for each pod, so you know when it needs refilling.
A pod holds about 150 ml, which is roughly 90 to 150 average-size pills, and fewer if they are large capsules. How often you refill depends on how many of that pill you take each day.
Whole tablets, capsules, caplets, soft gels, and gel caps fit, including vitamin E type caplets. Pills need to be at least 4 mm. Round tablets can be up to 14 mm across, and caplets up to 28 mm long. Half or split pills, chewables, dissolvables, gummies, powders, crushed pills, liquids, and sticky or crumbly formats are not supported.
Start with a Starter Set, which includes 3 or more pods, a power adapter, and the Fit Kit. You need one pod for each kind of pill, so choose a pod for each one and add more later, up to 10 on one power adapter. If you already own a Starter Set, you can buy expansion pods and use the Fit Kit to size each new pill. See the current options on the buy page.
No. The system uses Wi-Fi if you have it and Bluetooth if you do not. On Bluetooth, keep your phone nearby when a dose is due; the only feature you give up is letting someone else dispense remotely for you. There is no cellular plan and no recurring cost.
No. There is no subscription and no monthly fee, and the app is free. You buy the pods once and own them, and the 1-Year Limited Hardware Warranty is not tied to any ongoing payment. Pods come with a 30-day money-back guarantee on the pod price; return shipping is not included.
It is for people who manage their own daily pills, family and friends who help someone else with theirs, and people with a daily supplement routine. Starter Sets begin at 3 pods, and you can add more as your routine grows, up to 10 on one power adapter.
Our Privacy Policy lists what the LiviPod app collects and how it is used. You choose who can see your routine: caregivers get access only with your approval.
Pods need power to release a pill, so during an outage you open the pod from the top and take your pills by hand. There is no battery backup. When power returns, your schedule and history resync.
Yes. With Travel Packs, the app guides you through pre-dispensing up to 14 days of doses into a separate pill organizer to carry with you, while your pods stay home.
Yes. Each pod holds one kind of pill, so you set a schedule for each pill and add pods as the routine grows, up to 10 on one power adapter. When you confirm in the app, multiple pods can dispense at the same scheduled time, quietly. The app also supports as-needed items, and changing a schedule takes under 15 seconds.
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