LiviPod™ Terms of Service

Effective Date: January 26, 2026

Revised Date: March 4, 2026

Last Updated: March 4, 2026, Provider: Innovative Dispensing II, LLC ("Company," "we," "us," "our") Location / Venue: Martin County, Florida, United States

Overview

These Terms of Service (this “Agreement”) govern your purchase, ownership, and use of the LiviPod™ tablet management device (“Equipment”), the LiviPod™ mobile application (the “LiviPod App” or “App”), and related cloud features and communications (collectively, the “Services”). The Equipment + App + Services are referred to together as the “System.”

By purchasing the Equipment, downloading/using the App, creating an account, enabling alerts, or using any part of the System, you agree to be bound by this Agreement. If you do not agree, do not purchase or use the System.

1. Definitions

“You,” “your” means the person accepting this Agreement and using the System.

“End User” means any person who uses the System under your account or with your permission (including a care recipient).

“Caregiver” means any person you authorize to access information, receive notifications, or otherwise interact with your account.

“Content” means information you input, upload, or otherwise provide through the System.

“Services” (no subscription) include cloud sync, notifications (push/email/SMS if enabled), reporting/history, remote access features, and firmware/App updates.

2. Product Status and Medical Disclaimers

2.1 Not Medical Advice; Not for Emergencies

LiviPod™ is a consumer product intended to help you organize tablets, automate dispensing (when using the Equipment), and provide reminders/notifications. The System is not intended to diagnose, treat, cure, or prevent any disease and is not a substitute for professional medical care or pharmacy services.

The System is not fail-safe, is not intended for emergency intervention, and must not be relied upon for life-sustaining or emergency tablet management.

2.2 Your Responsibility

You are solely responsible for:

confirming the correct tablet is loaded in the correct compartment;

confirming the correct dose, timing, and administration;

monitoring your regimen and changes from your healthcare provider;

supervising any use by a Caregiver or End User.

3. System Structure: Equipment + App (and App-Only Use)

3.1 Integrated System

The Equipment and the App are designed to work together as one System. The App may be used to configure schedules, manage notifications, display status and history, and enable caregiver visibility.

3.2 App-Only Use

The App may be used without the Equipment. In App-only use, all App features may be available except physical pill dispensing. Unless a term is expressly limited to the Equipment, this Agreement applies to App-only use as well.

4. Hardware Ownership, Returns, and Warranty

4.1 Ownership

When you purchase the Equipment and pay in full, you own the physical device.

4.2 30-Day Return Policy (RMA Required)

You may request a return within 30 days of delivery by contacting us to obtain a Return Authorization (RMA). Returns sent without an RMA may be refused or delayed.

Return Conditions

Unopened/Unused (Full Refund): Items must be unopened, unused, and in original packaging.
Opened / Like-New (May Be Accepted): Opened items may be accepted if clean, undamaged, fully functional, and include all original accessories and components. Opened returns may be subject to a restocking fee.

Fees & Shipping

No restocking fee for unopened/unused returns.
A 10% restocking fee may apply to opened returns to cover inspection and processing.
Customers are responsible for return shipping unless the return is due to a verified defect or our error.

Non-Returnable Items

Consumables or accessories that have been opened, items marked final sale, and products that are damaged, missing components, or show signs of misuse are not eligible for return.

Refund Timing

Returns are inspected within 3–5 business days after receipt. Approved refunds are issued to the original payment method within 5–10 business days. Original shipping fees are non-refundable unless the return is due to our error or a verified defect.
Marketplace purchases (e.g., Amazon): We prefer customers contact LiviPod™ support directly to request an RMA and assistance. However, if you purchased through a third-party marketplace (including Amazon), that marketplace’s return/refund and dispute policies will apply and control to the extent they conflict with this Section 4.2.

4.3 Limited Hardware Warranty (One Year)

The Equipment includes a one (1) year limited warranty against defects in materials and workmanship from the original purchase date (the “Limited Warranty”).

This Limited Warranty does not cover damage resulting from accident, abuse, misuse, unauthorized modification, tampering, normal wear and tear, improper storage, improper loading, liquids, drops/impact, or use inconsistent with instructions.

4.4 Warranty Claims, Replacement Units, and Shipping

To request warranty service, contact support@livipods.com and provide proof of purchase and a description of the issue.

Shipping: We pay ground/standard shipping for warranty repair/replacement (with proof of purchase), subject to verification.

Replacement units: Warranty replacements may be new or refurbished units. We do not state a fixed replacement limit; we will service eligible warranty claims in good faith during the one-year Limited Warranty period.

5. Connectivity, Power, and Third-Party Dependencies

5.1 Power

The Equipment requires electrical power. Power outages may prevent dispensing and may prevent the System from functioning as intended.

5.2 Smartphone / Internet / Carrier Dependencies

The System depends on your phone/tablet, your home internet/Wi-Fi and/or cellular data, and third-party networks and platforms. Outages, poor connectivity, OS updates, device failures, or carrier limitations may prevent syncing, notifications, or other features. We do not guarantee uninterrupted connectivity or delivery of alerts.

5.3 Third-Party Hosting

User data is stored in the United States using third-party service providers. We are not responsible for third-party outages, interruptions, or performance issues.

5.4 App Store and Platform Terms (Apple / Google)

If you download the App from the Apple App Store or Google Play, your use of the App may also be subject to Apple’s and/or Google’s applicable terms and policies. Apple and Google are not parties to this Agreement and are not responsible for the System.

6. Accounts, Caregivers, and End Users

6.1 Account Responsibility

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

6.2 Caregiver Access (Default: Linked Invite + Separate Login)

You may authorize a caregiver to access information and/or receive alerts.

Default model: linked caregiver invite with a separate caregiver login.

Other configurations: some deployments may support additional sharing options.

You are responsible for what you share and for the actions of any caregiver you authorize.

No credential sharing (required): Each user and caregiver must use their own credentials. You agree not to share usernames/passwords. If you do share credentials, you assume the risk of unauthorized access and you remain responsible for all activity under your account.

6.3 Consent for End Users

If the System is used for another person (an End User), you represent you have obtained all required knowledge, permission, and consent from that End User (and/or their legal representative).

7. SMS/Text Messages and Electronic Communications

7.1 Consent to Electronic Communications

By using the System, you consent to receive communications electronically (email, in-app notifications, push notifications, and other electronic means).

7.2 Transactional SMS Only

If you enable SMS alerts, you consent to receive transactional text messages related to System activity (including reminders and alerts). We do not send marketing texts. Message and data rates may apply. Delivery is not guaranteed.

Opt-out: You can disable SMS by changing your notification/alert preferences inside the App. (If you reply STOP and we receive it, we will honor it, but the primary opt-out method is in-App settings.)

8. Permitted and Prohibited Use

8.1 License

We grant you a limited, revocable, non-exclusive, non-transferable license to use the System for personal, non-commercial tablet management.

8.2 Prohibited Conduct

You may not (and may not permit others to):

reverse engineer, decompile, disassemble, or attempt to discover source code or design of the Equipment, App, or Services;

copy, modify, create derivative works, or remove proprietary notices;

bypass security, attempt unauthorized access, or interfere with System integrity;

introduce malware or harmful code;

resell, rent, lease, sublicense, or commercially exploit the System.

9. Data Rights and Privacy

9.1 Privacy Policy

Our Privacy Policy explains how we collect, use, and disclose information. The Privacy Policy is incorporated by reference.

9.2 Your Content

You retain rights in your Content, but you grant us a license to use it to provide, maintain, and improve the System.

9.3 De-Identified and Aggregated Data

We may create and use de-identified and/or aggregated data derived from System usage for lawful business purposes, including product improvement and analytics.

9.4 Data Retention and Deletion

If you delete your account, we will remove your name and other direct identifiers from your account data within 30 days and will handle deletion/de-identification consistent with our Privacy Policy.

We may retain (a) de-identified and/or aggregated data for analytics, product improvement, and other lawful business purposes, and (b) certain records as required for legitimate business or legal/compliance needs (for example, fraud prevention, dispute resolution, accounting, and system integrity). Backups may persist for a limited time consistent with standard industry practices.

10. Suspension, Termination, and Changes to the System

We may suspend or terminate access to the System if you violate this Agreement, to protect security/safety, or as required by law. We may change, discontinue, or modify features at any time.

11. Disclaimers

THE SYSTEM IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

IMPORTANT: This disclaimer does not eliminate the one-year Limited Warranty for the Equipment described in Section 4.3.

12. Limitation of Liability

12.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SYSTEM OR THIS AGREEMENT IS LIMITED TO THE TOTAL PURCHASE PRICE YOU PAID FOR THE LIVIPOD™ EQUIPMENT (IF ANY).

12.2 No Indirect Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION.

12.3 Essential Basis

YOU AGREE THESE LIMITATIONS ARE AN ESSENTIAL BASIS OF THE BARGAIN.

12.4 Time Limit to Bring Claims

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANY CLAIM MUST BE BROUGHT WITHIN ONE (1) YEAR AFTER THE CLAIM ACCRUES.

13. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, agents, and licensors from third-party claims arising from: (a) your misuse of the System; (b) your violation of this Agreement; (c) your Content; or (d) your authorization of caregivers or End Users.

14. Dispute Resolution, Arbitration, and Florida Law

14.1 Binding Individual Arbitration

Any dispute arising out of or relating to this Agreement or the System will be resolved by binding individual arbitration (not in court), except as otherwise required by applicable law.

14.2 Location

The arbitration seat and location will be Martin County, Florida, unless the parties agree otherwise.

14.3 No Class Actions

ARBITRATION MUST BE ON AN INDIVIDUAL BASIS. NO CLASS, COLLECTIVE, REPRESENTATIVE, OR MASS ACTIONS.

14.4 Governing Law

Florida law governs this Agreement, without regard to conflict-of-law rules.

15. Changes to This Agreement

We may update this Agreement from time to time. If we make material changes, we will provide notice by reasonable means (for example, email, in-app notice, or posting).

16. Contact

Email: support@livipods.com

Website: livipods.com

Consent and Acknowledgment (Click-to-Accept under Acceptance below)

By checking the boxes and clicking “I Accept”, or by purchasing, downloading, or using the System, you acknowledge and agree:

(1) Age / Authority. I am at least 18 years old and legally able to enter this Agreement.

(2) Agreement. I have read and agree to these Terms of Service.

(3) Medical + Responsibility. I understand LiviPod™ is not a medical device and does not provide medical advice or emergency services, and I am responsible for verifying tablets and proper loading/use.

(4) Liability Limits. I understand and accept the limitation of liability and damages and the one-year time limit to bring claims.

(5) Arbitration. I understand disputes may be resolved by binding individual arbitration in Martin County, Florida, and I waive class actions.

(6) Privacy Policy. I have read and agree to the Privacy Policy and understand how data is handled, including de-identified/aggregated use.

(7) Transactional SMS (only if enabled). If I enable SMS alerts, I consent to receive transactional texts (no marketing), understand message/data rates may apply and delivery is not guaranteed, and I can opt out by changing notification/alert preferences in the App.

IF YOU DO NOT AGREE TO ALL TERMS, DO NOT PURCHASE OR USE LIVIPOD™.

Acceptance

By checking the box below and selecting 'I Accept', you acknowledge that you have read and agree to this document and all of the above terms, including the Consent and Acknowledgement items above..

I agree to the LiviPod™ Terms of Service.